Retail Executives, Retail Business Owners and Customer Service Managers

I’ll train your teams in how to deliver a world-class customer experience every time.



Let me train your team on how to deliver excellent customer service regardless of the pressures going on around them

Unlock the full potential of your team and let me teach them how to create loyal customers that will refer you business for free and never leave you. My program has never been more affordable and added more value to you and your team. For $749 a year, you’ll gain 24/7, full access to my online courses, which will provide you with all of the tools and strategies to turn your customer service efforts into a revenue generating machine.

6 Reasons Why You Will Win by Investing In the Customer Service Success Online Course for $749/yearly

The strategies in The Customer Service Success Online Course are used by retail’s biggest brands. David has been providing online training solutions for these companies to assist in preparing their teams to handle any customer service challenges that come their way. David has trained over 1M people in his online training videos and programs. 

The Customer Service Success Online Course will train your team when you don’t have time to. Your access to the course is 24/7 and can be viewed from your smart phone, computer or tablet. You will also get access to the audio programs to take on the go with you. 

The Customer Service Success Online Course will give you team a proven system that they can implement every day to make sure that every customer you have leaves happy. David will teach you how to build rapport with your customers in 30-seconds or less. That allows you to create relationships with your customers quickly and effectively so they will come back over and over again.

The Customer Service Success Online Program will show you and your team how to create an endless stream of quality referrals for your business in an easy-to-follow blueprint. You’ll be able to track your referrals and easily teach new team members how to use this process during onboarding.  

The Customer Service Success Online Course will create a pathway for your business to experience 5-star online reviews. That way, new prospective customers will know that you are a company worth trying for the first time. The strategies in the course can help you attract, retain and grow the number of customers you have.  

The Customer Service Success Online Course will show your team members how to turn around upset customers. When you turn around an upset customer and take excellent care of them, they are more likely to become a customer for life. Your team will discover the proven strategies on how to do this with every customer and with confidence.  


You will immediately unlock 6 (with more added all the time) courses. The fastest, easiest and most effective way to train your team in customer service. Guaranteed. We are so sure that you will love our program that it comes with an iron clad, 100%, 30-Day, money-back guarantee. 



Customer Service Success Online Course Offers:

  • How to obtain 5-star online reviews: You and your team will discover how to implement a proven customer service system that will get you positive results with any customer interaction.

  • How to turn around any upset customer: Your business will encounter an upset customer at some point. How you handle that customer will decide if they write you a negative online review and never come back or become an advocate for your business and continue to come back over and over again.

  • How to build and track a never-ending stream of free referrals: Our proprietary referral scripts and Referral Tracker TM will show you how to ensure that your customers are telling everyone who will listen that they need to visit your business. Your loyal customers will bring in new customers that can also become lifelong advocates.

  • How to create loyal, raving fan customers that will never leave you: When you use the techniques in The Customer Service Online Course with your customers, you will make them feel like they are guests that you never want to leave. When your customers feel this important and special in your business, you will become “their (insert your business market). They take ownership of enjoying your services and spreading the word. You now create an LTV (lifetime value) of your customer that your competition only wish they had!

Customer Service Success Online Course 

Customer service is crucial to the success of every business. Improving the quality of your customer experiences can give you a loyal customer base, spread the word about your stellar reputation, and ultimately increase your business revenues. High-performing customer service representatives who consistently impress can get on the career fast track to supervisory and management positions.

Retail Price: $397

Rockstar Customer Service Online Course

In this laser-focused program, your team will learn the basics necessary to provide your customers with an excellent customer experience and lay the groundwork to build raving fan clients that will never leave you.

After completing this course, you and your team will have the proven strategies, tools, and resources to handle any customer service interaction successfully.

Retail Price: $397

Success in Working Remotely Online Course

Working remotely can be a rewarding and challenging endeavor at the same time. Having the freedom to accomplish your work on your own schedule is a perk to some people.

After taking this course, you will have a solid foundation to be productive, effective and motivated while working remotely.

Retail Price: $147

Customer Service Leadership Training

In this online leadership training course, you will discover the 7 ways to ensure exceptional leadership to achieve your desired outcomes, motivate people and improve quality and morale in your organization.


  • 21 practical tutorials
  •  Understand the importance of exceptional leadership and the different leadership styles.
  • Learn how to influence and lead different personality types.
  • Set and implement purpose driven targets.
  • Anticipate and overcome challenges.
  •  Get leverage to motivate individuals or your team towards desired outcomes.
  •  Change behavior with strategies of consequence, reward and reinforcement.
  •  Achieve desired outcomes through cohesive teamwork.

Retail Price: $397

Rockstar Marketing Strategies

In this Introduction to Marketing course online, you will discover the 7 steps to effective marketing to convey a valuable message that addresses your customers’ needs, target and attract your ideal
clients, spread awareness of your products and services and grow your business.


  • 21 practical tutorials.
  •  Identify who your ideal client is and how to connect with them.
  •  Create a simple, effective marketing plan.
  •  Articulate a compelling message to build rapport with your audience.
  •  Convert prospects into customers and fans.
  •  Create marketing content with items of value.
  •  Understand the advertising framework for any medium.
  •  Use social media, blogs, and websites to attract more customers to your brand.
  •  Promote your products or services through email campaigns, print and online advertising.
  •  Track and measure your marketing efforts to determine results.

Retail Price: $397


Rockstar Sales Training

In this sales online course you will discover the 8 steps to explode your sales, secure valuable clients and grow your business.


  • 31 practical tutorials.
  • Proven sales techniques with real world examples and script outlines. 
  •  Build your credibility as an expert in your industry, product or service.
  •  Master your attitude, beliefs and emotions for success in sales.
  •  Determine who your ideal client is, and research what makes them tick.
  • Identify the four personality types of your prospects and how to connect with each one.
  •  Put together an effective presentation to showcase your product or service.
  •  Solidify relationships with prospects and move towards securing a new client.
  •  Best strategies for following up with prospects and closing the deal.

Retail Price: $397


Customer Service Success Online Course

$749 USD/yearly

(UP TO 25 TEAM MEMBERS) No Risk! 30-day money back guarantee!

  • Instantly unlock over $2,000 worth of online courses
  • Certificate of Completion for each course
  • You always have access to new unlocked courses!
  • Cancel anytime!
  • 30-Day Money-Back Guarantee!

30-Day 100% Money Back Guarantee

If you are not satisfied for any reason with the Customer Service Success Online Course, just let us know within 30-days and we’ll give you 100% of your money back with no hassle. We are confident that you will love the course. Our intention is that you will use it for years to come in order to quickly and easy onboard new team members and offer continued education and professional development for your employees.

Hello, I'm David Brownlee

David believes that we all deserve to be successful in life and business. He also believes that each one of us has the power to create a positive ripple effect of kindness and respect for one another through our interactions. We make this impact, one person at a time.

David Brownlee is a customer experience, communication, and leadership expert. He is the CEO of The Brownlee Group, LLC and founder of the Rockstar Customer Service Training Program.

He is a two-time, number one, best-selling author of Rockstar Service, Rockstar Profits and Customer Service Success and has been featured in Time Magazine, People Magazine and others.

He is a former business coach and seminar leader for Tony Robbins and has conducted over 5,000 one-on-one coaching sessions with business owners and executives.

He has trained over 2M businesses and individuals from his online courses, keynotes, live events and coaching programs. His clients range from small businesses to large companies - from Harley-Davidson, and Oakley to Google and LinkedIn.



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