MEET DAVID BROWNLEE

The world’s leading customer service speaker, trainer and coach

Why is David passionate about helping businesses and individuals find success? After being kidnapped at gunpoint, stabbed, and released, David has taken his second chance at life and dedicated it to helping others achieve their goals and dreams. David is a former business coach and seminar leader for Tony Robbins and has conducted over 5000 one-on-one coaching sessions and has created systems to help you close the gap from where you are now to where you want to be.

David believes that through listening, understanding, and caring for others, we can all do our part to change the world for the better; one customer or employee at a time.

David Brownlee is the founder and CEO of The Brownlee Group Consulting Firm and the number one, best-selling author of Rockstar Service, Rockstar Profits. He is one of the most-watched coaches and trainers online. He has trained over 2 million businesses and individuals from around the world through his online training, live events and coaching programs. He currently has over 1 million learners on the Linkedin Learning Platform that have taken his courses.

David’s courses vary from customer experience and management to company culture and how to build a learning and development program for your organization.

For the last 20 years, David has been an entrepreneur and obsessed with providing his clients with a world-class customer experience in various industries. He has spent thousands of hours researching best practices and documenting the patterns that work and the patterns that don’t work for some of the best companies in the world.

His past clients include Google, LinkedIn, Oakley, McDonald’s, Harley-Davidson, and others.

When David is not on the road speaking to companies, or in the studio shooting, you’ll find him on a motorcycle or skiing down a hill somewhere. He values the precious time he spends with his wife and two children in San Diego, CA.

“David Brownlee is the Customer Service Whisperer”

- Adrian Ma
NPR, Planet Money

BESTSELLING BOOKS & COURSES

Are you looking for a solution to step up your customer service? Are you experiencing poor customer satisfaction, low online reviews and limited referrals? Discover the solutions you need in one of David’s books or online courses that will assist you in training your team. David’s proven, customer service system is the new, easy-to-follow blueprint that will get you the strategies and step-by-step tactics you are looking for.

BESTSELLING BOOKS &

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LIVE TRAINING

Are you struggling to train your team in world-class customer service strategies? Are you challenged with implementing a proven customer service system? Finding the time to train your team with the right strategies can be challenging. That’s why you can hire David to customize a learning and development program that will engage and educate your team – virtually or in-person.

KEYNOTE SPEECHES

Have you been tasked with hiring an engaging keynote speaker that can give your audience take-aways that get them actual results? Do you want to educate and entertain your group at your next event? David has delivered keynote speeches for McDonald’s, Oakley, Volcom and others with extraordinary results.

REAL-WORLD IMPACT

Guru#26

World's Top 30 Customer Experience Professionals for 2023

David Brownlee is a world-renowned customer success expert, earning the prestigious title of Guru#26 in the World's Top 30 Customer Experience Professionals for 2023.