Aligning Your Customer Service with Your Company Culture

Have you realized that your company culture is not as aligned with your customer service as it could be? Is there a disconnect between what your customers are experiencing and your employees are experiencing?

 

Aligning Your Customer Service with Your Company Culture

Have you realized that your company culture is not as aligned with your customer service as it could be? Is there a disconnect between what your customers are experiencing and your employees are experiencing?

 

The Brownlee Group can help!

 

We have assisted over 40,000 businesses and leaders do just that over the last 4 years.  From mid-sized businesses to Fortune 500 companies.  We may be able to assist you and your organization as well.  You may be wondering why aligning your company culture with your customer experience is so important.  An estimated $43B is being lost in annual revenues from companies in the US due to poor customer service.  Over 4M employees quit their jobs in a span of 30 days back in November 2021 and continue to leave their jobs due to negative company culture.

According to Gallup,
“Employees who are engaged are more likely to improve customer relationships, with a resulting 20% increase in sales.”
– Forbes Magazine. 

What that really means to you is, we’ll help you have more engaged team members, happier customers that are loyal and spend more money with your company and higher employee retention.  Our goal is for you to attract, retain and grow the number of customers you have and the “A” player talent you have in your company.  

We believe that you can make a positive difference in the world through your business, one customer and employee at a time.

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If you would like to see if you and your organization qualify to work with The Brownlee Group for our “Building Customer Centric Cultures” program, you can apply below.  If you do qualify, we will have one of our business consultants reach out to you and schedule a Zoom or in-person strategy session.

We will help you identify where you can improve your customer experience, enhance your company culture and how to maximize and optimize alignment between the two.

Here’s to your success and thank you for being the best part of our business!

APPLY NOW!

DAVID BROWNLEE

David Brownlee is the world’s most viewed customer success expert in the world.  He is a number one, best-selling author, speaker and coach.  He has trained over 1 million individuals and businesses through his online courses, live events, coaching programs and consulting.  His clients include from small businesses to Fortune 500 Companies across various industries.  From Google and LinkedIn in the tech world, to Amazon and Walmart on the retail side, David's passion is helping you and your organization succeed.  He is one of the top LinkedIn Learning Instructors with over 100k students on the platform.

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